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Coronavirus (COVID-19) Updates

This page was last updated on 11/13/2020 at 4:30 P.M.            

At Cabrillo, our priority is to ensure the safety and wellbeing of our members, staff and community. We continue to monitor the situation with Coronavirus (COVID-19), and will provide updates as they become available. 

Cabrillo is proud to have supported its members with skipping* their loan payments and temporarily waiving skip fees. Since the beginning of the Pandemic, members have skipped over 6,300 loan payments, totaling over $1,100,000.

This has collectively saved members over $150,000 in fees. We also have been able to assist hundreds of members with our Pandemic Assistance Loan.

Financial Resources Branch Info        Self-Service Options Fraud Alert

Financial Resources

  • STAR 5 Benefits - On July 1, 2020 we extended STAR 5 benefits to all members. This collectively saved members over $75,000. Beginning January 1, 2021, all members will revert back to their actual STAR levels. In addition, we will be modifying the STAR 5 ATM reimbursement benefit. Beginning January 1, members with STAR 5 will receive up to 2 non CO-OP ATM reimbursements each month, for up to $4 each. For a detailed list of STAR benefits, or to see what STAR Level your account qualifies for, please visit:
  • Customized Assistance Plans - In the event that you need additional assistance with your existing Cabrillo loan, don’t worry. Our team will do our best to create a personalized solution to help you.

*All accounts must be in good standing and loan payments must be current at the time of request. The loan due date will advance one month and advance again, by one month, the following month. Finance charges will continue to accrue during the deferment period. Deferring a payment may extend the original term and increase the finance charges. The regular monthly payment amount will be recalculated with each statement cycle. Accrued interest will be collected with each subsequent payment until all interest accrued during the deferment, and subsequent interest, is collected. Offer only available for Mastercards. If you have an automatic payment set up for your payment for an amount other than the minimum payment, this transfer will still occur, even though no payment will be due. If you previously opted out of our regular December Mastercard Skip-A-Payment program, you will also be opted out of this skip. If you do not wish to skip your payment, simply make the payment and it will be processed as usual. Click here to view the complete Cabrillo Mastercard disclosure. Speak to a representative for terms and details. Some restrictions may apply.

Our Branches are Open                                                                     

At this time, all Cabrillo Credit Union branches remain open and ready to serve you.

Effective May 1, San Diego County has mandated that anyone who enters a business must wear a face covering. For the safety of our members and staff, members will not be allowed to enter the branch without a face covering.

Branch hours have been temporarily adjusted to:

Monday - Thursday 9 AM to 4 PM
Friday 9 AM to 5 PM

We've altered our daily cleaning procedures to more frequently disinfect high-touch surfaces and have made hand sanitizer readily available. We have educated our branch teams on best practices recommended by the CDC.

In order to comply with social distancing recommendations, we are encouraging members to utilize eBranch whenever possible. 

Self-Service Options

We're here to serve you, even if you're at home! You can access your accounts and perform transactions through our eServices, or by contacting Member Support.

  • Online and Mobile Banking - eBranch and our mobile app allow you to conduct most transactions remotely. You can apply for and pay loans, complete a Skip-A-Payment (for eligible loans), deposit checks, send secure messages and more! Click here for more details, to enroll in eBranch, or download our mobile app.
  • Getting Cash - Cabrillo has ATMs across San Diego available for your use. You also have surcharge-free access to over 30,000 CO-OP ATMs nationwide. We recommend sanitizing your hands after using any ATM. 
  • Member Support - Member Support can assist you with most transactions that are normally performed at branches. Contact Member Support Monday - Thursday from 7:30 AM - 5:00 PM and Friday from 7:30 AM - 6:00 PM. 
  • Shared Branches - Cabrillo is part of the CO-OP Shared Branch Network, which gives you free access to over 5,600 CO-OP shared branches nationwide. Shared Branching may be temporarily impacted due to COVID-19/Coronavirus. Please take advantage of our CO-OP Locator for available locations.

Fraud Alert

Stay aware and vigilant as there is a significant increase in scam activity. The criminals know the public concern and desire for timely information, so they are trying to exploit that vulnerability.

Criminals are using websites, apps and email to deploy the following scams:

  • COVID-19 Treatment Scams - Scammers are offering to sell fake cures, vaccines, and advice on unproved treatments for COVID-19. 
  • COVID-19 Supply Scams - Scammers are creating fake shops, websites, social media accounts, and email addresses claiming to sell medical supplies currently in high demand, such as surgical masks. When consumers attempt to purchase supplies through these channels, fraudsters pocket the money and never provide the promised supplies. 
  • Phishing Scams - Scammers posing as national and global health authorities, including the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC), are sending phishing emails designed to trick recipients into downloading malware or providing personal identifying and financial information.
  • Provider Scams - Scammers are also contacting people by phone and email pretending to be doctors and hospitals that have treated a friend or relative for COVID-19, and demanding payment for that treatment.
  • Charity Scams - Scammers are soliciting donations for individuals, groups, and areas affected by COVID-19. 
  • App Scams - Scammers are also creating and manipulating mobile apps designed to track the spread of COVID-19 to insert malware that will compromise users' devices and personal information.
  • Investment Scams - Scammers are offering online promotions on various platforms, claiming that the products or services of publicly traded companies can prevent, detect, or cure COVID-19, and that the stock of these companies will dramatically increase in value as a result.

Important for members who are working from home:

  •  IT Department Scams - Criminals may pose as IT Department employees, using phone, text or emails containing malicious links or request for sensitive information such as passwords or PINs.

How to keep yourself safe and avoid getting scammed:

  • Do not click links or download information from unknown sources. Look out for malware sent via text messages.
  • Never give your personal information or login credentials via phone, text, or email. Scammers are spoofing big name brands, such as Microsoft, PayPal, and Netflix. 
  • Do not respond to texts, emails or calls about checks from the government. Read here for more information on keeping your financial stimulus payment in your hands.

Find out how the Federal Trade Commission is handling these situations and read more tips that they offer here

Cabrillo takes the security of personal and financial information very seriously. Remember, we will never call or email you asking for your password, social security number, user ID, routing number, PIN or any other confidential information.

For the most up-to-date information on how to stay safe online, visit: Fraud Prevention Library