Terms and Conditions for Array “My Credit Score” Service
Last updated: December 16, 2025
Use of My Credit Score is subject to the following My Credit Score Terms and Conditions, as amended from time to time. You must accept the terms and conditions below before You will be allowed to access My Credit Score. My Credit Score is supported by data and services from Experian Information Solutions, Inc. (the “Experian Credit Bureau”) and its service provider, CSIdentity Corporation, an Experian company (“CSID”) collectively (“Experian”).
As used herein, the terms “CCU,” “Us,” “We,” or “Our,” refers to Cabrillo Credit Union, or any affiliate, agent, service provider, independent contractor, designee, or assignee that We may at Our sole discretion, involve in the provision of My Credit Score. As used herein, the terms “You” or “Your” refers to the individual that is the user of the My Credit Score service. When You use, access, or permit any other person(s) or entity to use or access My Credit Score, You agree to these terms and conditions. We may amend or change these terms and conditions from time to time, in Our sole discretion, by sending You written notice by electronic mail, postal mail, or by posting the updated terms and conditions on the CCU Website. If You find the terms and conditions unacceptable to You at any time, please discontinue Your use of My Credit Score. Your use of My Credit Score after We have made changes to the My Credit Score service will be considered Your agreement to any changes.
Eligibility
You must be a U.S. resident, including any of the U.S. Territories to enroll for and use My Credit Score. You must have sufficient credit history in Your credit file with Experian to generate a Vantage Credit Score and to provide credit report information. If Experian cannot match You with a credit report or is otherwise unable to obtain Your VantageScore Credit Score, You will not be able to use My Credit Score until such time as You have built a sufficient credit history. We reserve the right to refuse access to My Credit Score at any time.
Registration and Accurate Information
If You choose to access My Credit Score, You will be required to provide personal information to register and enroll. You agree to provide accurate information in Your registration and not share Your CCU online banking password with third parties. You agree not to impersonate another person or to select or use a username or password of another person. You agree to notify CCU and Experian promptly of any unauthorized use of My Credit Score and of any loss, theft, or disclosure of Your online banking password. Failure to comply with these requirements will constitute a breach of these terms and conditions and shall constitute grounds for termination of Your My Credit Score access.
Your Authorization to CCU to Obtain Your Credit Information
By clicking the “submit” button during enrolment, You are providing written instructions under the Fair Credit Reporting Act and other applicable laws, including applicable state laws, for Experian, including the Experian Credit Bureau, or any other consumer reporting agency, to release Your credit report information, for example a VantageScore Credit Score, employment, or income information about You, to CCU, upon CCU’s request at any time so long as Your are enrolled in the My Credit Score service. CCU will utilize this information to provide You with the My Credit Score service, to market other products and service to You from time to time and facilitate applications for products and services.
My Credit Score Services
CCU will be offering My Credit Score to its online and mobile banking members free of charge. Members will receive free access to their credit report, credit score, credit alerts, credit score simulator, and debt analysis. A description of My Credit Score’s services is set forth below.
- VantageScore Credit Score
The credit score provided is Your VantageScore Credit Score, which is a model created by the three major credit bureaus: Equifax, Experian, and TransUnion. VantageScore Credit Score predicts credit risk. VantageScore measures the probability a person will pay his or her debts on time. The scores provided by My Credit Score are for educational and informational purposes only. You can view Your VantageScore Credit Score and My Credit Score as frequently as You would like without impact to Your credit score. My Credit Score will only evaluate the account information that appears on Your Experian consumer credit report. Accounts not reported or subsequently deleted from Your Experian credit report will not be reflected in Your score. My Credit Score does not maintain Your credit report information and cannot make any changes to it. CCU is not responsible for inaccurate results, including any due to incorrect, incomplete, or outdated information in Your credit report. - Alerts
Credit Monitoring tracks the health of Your credit to help determine a potential identify theft and alerts You when new personal information or new credit activity occurs on Your Experian credit report. Credit alerts include new inquiries, address changes, new derogatory information, new public record, new accounts opened in Your name, etc. - Score Simulation
My Credit Score contains features that estimate how changes in Your credit behavior may impact Your credit score. These features show how these changes may impact the credit score displayed on My Credit Score, which is the VantageScore Credit Score. Simulated scores and score changes simulated by My Credit Score are only predicted estimates. My Credit Score does not guarantee Your actual credit score will change by the same amount, in the same way, or at all. - Debt Analysis
Debt Analysis automatically captures and synchronizes the debt record listed in the applicable credit report. Your debt-to-income (DTI) refers to the total amount of debt payments You owe every month divided by Your gross monthly income. This ratio includes all Your total monthly recurring debt and is utilized to determine what additional debt capacity You may have available.
Communications
You agree to receive these terms and conditions and all other communications regarding My Credit Score in electronic format. You agree that by using My Credit Score, all notices, alerts, or other communications which We may be required to give You arising from Our obligations under My Credit Score may be sent to Your email address. By enrolling in My Credit Score, You are consenting to receive these communications. We will honor any opt requests You have made for communications from CCU. Please contact us at 858-547-7400 or write to us at 3710 Ruffin Road, San Diego CA 92123 to opt out.
New Features
We may, from time to time, introduce new features to My Credit Score or modify and/or delete existing features at Our sole discretion. We shall notify You of any of these changes to feature if We are legally required to do so. By using any new or modified features when they become available, You agree to be bound by the rules and terms concerning these features.
Cancellation
You may terminate Your service with My Credit Score at any time by unenrolling in the product on CCU’s online banking site or CCU mobile application. You can do this by navigating to the Alerts portion of the My Credit Score service, scroll to the bottom of the page, and click “Unenroll in My Credit Score account.” Your cancellation will be effective immediately. When You cancel, it does not affect the validity of actions taken by Us prior to Your cancellation or while the cancellation is being processed. We may cancel My Credit Score or change these terms and conditions at any time in Our discretion.
Arbitration
You agree that You are subject to the Arbitration provisions as set forth in CCU’s Account Agreements and Disclosures.
Limitation of Liability
Except as set forth herein or where applicable law requires a different standard, neither CCU, its partners or affiliates, nor Experian shall be responsible for any loss, damages, or injury or for any direct, indirect, special, incidental, exemplary, or consequential damages, including lost profits, arising from or related to the system, equipment, browser and/or the installation or maintenance thereof, access to Our use of My Credit Score, failure or electronic or mechanical equipment, the internet, the system ,or communication lines, telephone or other interconnect problems, bugs, errors, configuration problems or delays with intermediate computer or communications network or facilities, problems with data transmission facilities or any other problems You experience. Except as otherwise expressly provided in any applicable agreement, You understand and agree that Your use of My Credit Score is at Your sole risk and that My Credit Score and all information, products, and other content included in or accessible from the service, are provided on an “as is,” “where-is,” and “where available,” basis, and are subject to change at any time without notice to You.
No Warranty
You acknowledge that CCU, its partners, and Experian make no warranty that My Credit Score will be uninterrupted, timely, secure, or error-free unless otherwise stated. To the fullest extent permitted by law, CCU, its partners, and Experian disclaims all representations, warranties, and conditions of any kind as to My Credit Score and all information, products, and other content included or accessible from the service. No license is implied to You from these disclaimers.
Other CCU Agreements
In addition to these terms and conditions, You agree to be bound by and comply with such other written requirements as We may furnish to You in connection with either My Credit Score or products which may be offered to You with Your My Credit Score service, including but not limited to the CCU Account Agreements and Disclosures, the CCU Online and Mobile Application Agreements and Disclosures, or any agreement which applies to CCU accounts You may have, and with all applicable state and federal laws and regulations. In the event of a conflict between these terms and agreements and any other CCU terms and agreements, the Account Agreements and Disclosures will control.
Termination
We may terminate, suspend, or limit Your access to My Credit Score, in whole or in part, at any time for any reason without prior notice. The obligation and liabilities of the parties incurred prior to the termination date shall survive the termination of these terms and conditions for all purposes. We may determine other eligibility criteria in Our sole discretion.
Indemnity
You acknowledge and agree that You are responsible for Your conduct while using My Credit Score and agree to indemnify and hold Us and Our officers, directors, employees, and agents harmless from and against any loss, damage, liability, cost, or expense of any kind that We may occur in connection with a third party claim or otherwise, in relation to Your use of My Credit Score or the use of My Credit Score by anyone utilizing Your account number, PIN, user ID, password, whether authorized or unauthorized, or Your violation of these terms and conditions or the right of any third party. Your obligations under this paragraph shall survive termination of these terms and conditions.
Account Information
Any CCU account information provided to You as part of My Credit Score is not the official record of Your CCU account or its activity. Your account statement, furnished to You by Us for accounts will remain the official record. My Credit Score information is updated regularly, but it is subject to adjustment and correction and therefore should not be relied upon by You for taking, or forbearing to take, any action.