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Credit Card

How do I dispute a charge(s) that appears on my credit card?

If a charge appears on your statement that you wish to dispute, first contact the merchant in an attempt to correct the situation. In the event that the merchant can't help, submit a detailed eBranch message, which must include the following:

  • Cardholder's name and signature
  • Credit Card Number
  • Transaction Amount(s), Purchase Date(s), and  Merchant Name(s)
  • Explanation of why charge(s) are being disputed
  • What steps have been taken to resolve the dispute with the merchant
  • Include copies of any pertinent documentation to help prove cardholder's case (receipts, brochures, proof of return, etc.)

You may speak with our Member Support Department at 800-222-7455, option 3, for information regarding your dispute.

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