How do I dispute a charge(s) that appears on my credit card?
If a charge appears on your statement that you wish to dispute, first contact the merchant in an attempt to correct the situation. In the event that the merchant can't help, submit a detailed eBranch message, which must include the following:
Cardholder's name and signature
Credit Card Number
Transaction Amount(s), Purchase Date(s), and Merchant Name(s)
Explanation of why charge(s) are being disputed
What steps have been taken to resolve the dispute with the merchant
Include copies of any pertinent documentation to help prove cardholder's case (receipts, brochures, proof of return, etc.)
You may speak with our Member Support Department at 800-222-7455, option 3, for information regarding your dispute.
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