Cabrillo Credit Union is committed to providing a secure online environment for our Online Banking users. We know that security and confidentiality are two significant issues facing Online Banking and we want you, our member, to feel safe when doing business with us via your computer. We have partnered with the leading Internet security companies using the latest technology to secure your Online Banking experience.

Login Attempts
If there is ever an attempt to login to our Online Banking System with your User ID that fails three times in a row, your account will be rendered unusable. Sometimes this happens if you forget your password or if you have the Caps Lock key on when typing your password. To reactivate your access, you will need to click the Forgot Password? link on our website, or call our Member Support Department at 800.222.7455. The purpose of this lockout is to keep someone else from trying to access your accounts by guessing your password.

Password Replacement
If you ever forget your password altogether, please click on the Forgot Password link to be issued a new temporary password. A new password will be emailed to the email you have on file with the credit union. This temporary password will be valid for 24 hours. When you login with the temporary password you will be prompted to change your password to a password of your choice.

Secure Communications
Data is encrypted as it travels in packets from your PC to our website and back again. The encryption standard we use is Secure Socket Layer, or SSL. Online Banking users must use a browser which supports SSL for maximum protection. Our members online banking experience is protected in transport using the highest bit RSA encryption.

Secure Online Environment
A firewall is set up as a barrier between the Internet and our backend systems to further protect our members’ information. A firewall is a software and hardware system that defines, controls, and limits the access that external computers have to the credit union’s network. All incoming data passes through the firewall, which verifies the source and destination of each packet of data.
 

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