My card was denied, how do I verify why?

Select the Menu icon ( ) located in the top left-hand side of your screen. Locate Messages for all recent Transaction alerts. Tap on the appropriate transaction to expand the message details. 

Settings to consider when troubleshooting:

• My Location – Mobile device location denies transactions when significant location changes are detected.
• My Region – Uses the information based on established region setting (i.e. map perimeter within selected window pane – be sure to review this carefully before turning the feature on).

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