How do I dispute a charge(s) that appears on my credit card?

If a charge appears on your statement that you wish to dispute, first contact the merchant in an attempt to correct the situation. In the event that the merchant can't help, submit a detailed eBranch message, which must include the following:

• Cardholder's name and signature
• Credit Card Number
• Transaction Amount(s), Purchase Date(s), and  Merchant Name(s)
• Explanation of why charge(s) are being disputed
• What steps have been taken to resolve the dispute with the merchant
• Include copies of any pertinent documentation to help prove cardholder's case (receipts, brochures, proof of return, etc.)

You may contact our Member Support Department for information regarding your dispute.

View All FAQs