Once the new Digital Banking experience is live, follow these simple steps to get started.

1. Start from the Website or Mobile App

   On a computer, visit CabrilloCU.com and login as you normally would with your North County Credit Union user name and password. Click Secure Login and you'll be taken to the getting started login screen where you'll verify your personal info.

2. Verify Your Personal Info and Identity

   To enroll, you’ll be asked to provide:

   • Your First and Last Name
   • Your Date of Birth
   • Your Social Security Number

   Enter this information and select Continue. Choose how you’d like to receive a one-time confirmation code to authenticate — via text message, voice message, or email. Confirm your contact source, then enter the code you receive and tap Continue to verify.

3. Authenticate your account by entering the verification code sent to your preferred communication method. Tap Next. 

4. Reset and Select your Password

   Once you confirm your verification code, select and confirm your new password and tap Next. These will be the credentials you use to access Digital Banking going forward.

5. Review and Accept the Legal Agreements

   Review the Online Banking Disclosure. When you’re ready, select Accept & Continue to move on.

6. Review Your Contact Information

   Review your contact information on file. If everything looks correct, click Confirm to complete your enrollment. If anything needs to change, click the pencil to edit.

7. Start Using Digital Banking

   That’s it — you’re now enrolled in Cabrillo’s Digital Banking platform. You can begin depositing checks, paying bills, transferring funds, using Card Controls, and more — all in one convenient place.

Don't Forget To:

Review Your Accounts and Payments

After logging in, take a moment to review:

• Your accounts and balances
• Your Bill Pay payees and scheduled payments (for active users)
• Your existing transfers and scheduled activity

Re-Enroll in Alerts & Tools

In the upgraded platform, you’ll need to re-enroll in:

• Account alerts
• MyCreditScore
• Personal Financial Tools

Once re-enrolled, you’ll have full access to alerts, credit tools, and financial wellness features tailored to your needs.

Need Help?

If you have questions during activation, our team is here to help. 

Step-by-Step Enrollment Guide 

If you have never enrolled in North County Credit Union's Digital Banking platform, follow the steps below.

Both the website and mobile app will take you to the same Digital Banking enrollment screen. Choose the option that’s easiest for you.

1. Start from the Website or Mobile App

   You can begin on a computer or your mobile device.

   • Website: Visit CabrilloCU.com and select Secure Login.
   • Mobile App: Download the Cabrillo Credit Union mobile app from the App Store or Google Play. Open the app to get started.

   Both options will take you to the Digital Banking enrollment screen. 

2. Verify Your Personal Information and Identity

   To enroll, you’ll be asked to enter the following information:

   • Your Social Security Number
   • Your date of birth
   • Your first and last name

   After entering your information, select Continue. Choose how you’d like to receive a one-time verification code, such as text message, voice call, or email. Confirm your contact method, enter the code you receive, and select Next to authenticate your account. 

3. Create Your Username and Password

   Once your verification code is confirmed, you’ll be prompted to create a new username and password using the requirements provided on screen. These credentials will be used to access Digital Banking going forward. After entering your information, select Register.

4. Review and Accept the Legal Agreements

   Next, you’ll review the Online Banking Disclosure. When you’re ready, select Accept & Continue to proceed.

5. Confirm Your Contact Information

   Review your contact details and address on file. If everything is correct, select Confirm. If any updates are needed, you can edit the information before confirming.

6. Get Started with Digital Banking

   Once confirmed, you’ll be welcomed into the new Digital Banking onboarding experience. Click Next to learn what’s new and start enjoying your enhanced Digital Banking features. You’re now ready to begin using Digital Banking to deposit checks, pay bills, transfer funds, manage cards, and more anytime, anywhere.

7. After registration, sign in and explore:

• Bill Pay to manage and schedule payments
• Zelle^® for fast, secure person-to-person payments
• Card Controls to lock/unlock your card and set limits
• Direct Deposit to help you get paid faster
• eStatements and digital documents
• Financial wellness tools, including credit score insights and spending analysis

Need Help?

If you have questions during enrollment or trouble receiving your verification code, please contact us. We’ll help guide you through the registration process.

Debit Card Usage

During parts of the transition, some NCCU debit cards may be restricted to point-of-sale (POS) transactions only. Your card will still be available for use, but with lowered purchase and POS limits. If you have any questions about these limits, please contact us and we’ll be happy to help. This is temporary and helps ensure a secure upgrade to your new Cabrillo card. If your card is one of these, you will be notified prior to the transistion.

Once your new Cabrillo debit card is activated, it will become your primary card for everyday purchases, ATM withdrawals, and digital wallet use.

Product & Account Mapping

Your NCCU shares and loans will be carefully mapped to Cabrillo’s product lineup. You may notice updated product names, descriptions, or labels in your new Digital Banking view. Your balances and account history will remain intact.