What if I don’t receive my Secure Access Code?

If you request to receive your code by email and don’t receive it, check your Junk or Spam folder on your email folders. If your email service doesn’t recognize an email address it may automatically flag the email as Junk or Spam; simply add the Secure Access Code email address to your contacts to avoid this in the future.

If you request to receive your code by SMS (text message) and you don’t receive it, it may be due to the signal, the area you’re in, or a delay in the carrier’s service. Try requesting the Secure Access Code by a different method instead (remember-if you request a second code the first one will have expired).

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