How do I start using Bill Payment?
The first step is to add a payee, the person, or company you wish to pay. Here’s how easy it is:
• Log in to eBranch and click the "Bill Pay" link.
• Select “Advanced Options”, then “Add a Payee”
• Enter the requested information. Typically this information can be found on your latest bill statement.
Once you add your payee, you can start making payments in seconds.
How can I receive help with Bill Payment?
Bill Payment help is available M-F 4:30 AM -11 PM PST and toll free at: 866.202.5489. You may also chat directly with a Bill Payment representative via eBranch by selecting "Bill Payment" then visiting "Advanced Options" and "Visit Bill Pay Site."
How are online payments delivered?
Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via a secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.
What is the cutoff time to submit a bill payment request?
You have until 1:00 p.m. to schedule a bill payment if you want it to be processed the same day.
When will my account be debited?
The funds will be debited from your account at approximately 1:30 p.m. on the day the bill payment is processed.
How long does it take before my payment is received?
Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.
Can I place a stop payment?
You have until 9:30 a.m. the day after the bill payment was processed to stop the payment. The funds will be deposited back to your account within one business day. To stop a payment, contact the Bill Payment Help Desk at 866.202.5489.
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