How do I sign up for Online Bill Payment?
You can sign up for Bill Payment by logging into eBranch and selecting the Bill Payment link under the "Services" tab. Agree to the disclaimer terms and click continue. From there you can begin adding payees and scheduling payments!
Note: If you have an additional checking account that you would like to use with Bill Payment, please give us a call and we will add the checking account to your Bill payment service.
How can I receive help with Bill Payment?
Bill Payment help is available 24/7 and toll free at 866-737-6735.
If you have a question regarding a specific payment from the Payment Activity Page, you can also submit questions about any of your payments to our Member Service team. To inquire, find the payment in the Processed Payments section and click the "Inquire" link next to that payment's information. Enter the reason for the payment inquiry and all required information, and then click "Submit."
What happens if I have insufficient funds to cover a Bill Payment?
If a payment fails due to insufficient funds, an in-session and internet email alert will be sent and the bill pay service will automatically attempt to retry the payment on the next business day. If the payment is successful on the next business day, no further notification is sent. If the payment fails on the retry, a second online banking message will be sent. No additional automatic retries will be attempted.
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