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FAQs

Credit Card

How can I apply for a credit card?

To apply for a Mastercard, call our 24-hour lending center at 1-866-240-4394 or visit our online application page here.

How do I activate my debit or credit card?

To activate a debit or credit card, please call the card activation number at 800-466-0040 within 60 days of receiving the card.

How do I dispute a charge(s) that appears on my credit card?

If a charge appears on your statement that you wish to dispute, first contact the merchant in an attempt to correct the situation. In the event that the merchant can't help, submit a detailed eBranch message, which must include the following:

  • Cardholder's name and signature
  • Credit Card Number
  • Transaction Amount(s), Purchase Date(s), and  Merchant Name(s)
  • Explanation of why charge(s) are being disputed
  • What steps have been taken to resolve the dispute with the merchant
  • Include copies of any pertinent documentation to help prove cardholder's case (receipts, brochures, proof of return, etc.)


You may speak with our Member Support Department at 800-222-7455, option 3, for information regarding your dispute.

How do I make my credit card payment?

Credit Card payments can be sent to:

Cabrillo Credit Union
5814 Van Allen Way
Carlsbad, CA 92008

Members can also establish automatic monthly payments from their checking or savings account in eBranch. While logged into eBranch, click on the Transfers tab then My Accounts. Choose which account you would like your payments to come from and which account (credit card or other) you would like the payment posted to then check "Make this a recurring transaction" box. You can either specify the date you want the payments to stop or choose the option "Repeat Forever," then click "Transfer Funds."

Note: Establishing a recurring payment to your Mastercard in eBranch will only let you do so for your minimum monthly payment. If you would like to set it up for more than the minimum, contact the Member Support Department at 800.222.7455 and they can setup the transfer for you for any amount you would like.
 

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