MasterCard SecureCode: Credit or Debit Card

To protect your account, MasterCard SecureCode was created to make sure your private information stays yours.

Have you made an online purchase recently? Have you been asked for your MasterCard SecureCode? A private code means added protection against unauthorized use of your card when you shop at participating online merchants.

Once you've registered and created your own private SecureCode (which you may do at this website), you will be automatically prompted at checkout to provide your SecureCode each time you make a purchase with a participating online merchant. Your SecureCode will quickly be confirmed by your financial institution, and then you may complete your purchase. Your SecureCode will never be shared with the merchant. It's just like entering your PIN at an ATM.

When you correctly enter your SecureCode during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode at a participating merchant.

If you would like further information regarding the MasterCard SecureCode, or if you'd like an online demonstration, please visit MasterCard SecureCode™.

Debit and Credit Card Monitoring Service

In an effort to prevent fraudulent activity on your card, the credit union may deny transactions that appear suspicious. To make sure unusual purchases do not get declined, please inform the credit union through a secure eBranch message or by phone when you will be making larger purchases than normal or if you'll be making purchases while out of the country, or normal purchasing areas. In the event there is unusual activity on your card, our Fraud Department may contact you. Please keep personal information updated, especially phone numbers. This security procedure helps protect you from fraud and potential losses.

How You Can Help

You play a role in maintaing the security of your cards. By taking the following steps, you can help protect your account and avoid potential losses.

  • Immediately report lost or stolen cards to the credit union
  • Cover the ATM PIN pad when entering your number
  • Before making purchases online, make sure the website is secure and the company is reputable
  • Update anti-virsus and spyware software regularly
  • Never release your PIN to anyone or write it down where it may be discovered
  • Regularly monitor your statements for any unusual activity
  • If you are contacted by a fraud specialist, please return the call as soon as possible
  • Make certain that the phone number you have on file with the credit union is current so you can be easily contacted if any questionable activity is detected on your account
         

Report a Card Lost or Stolen

To report a lost/stolen card or contact a Fraud Specialist 24 hours a day, please call 800.543.5073.
 

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